CUSTOMER SERVICE EXCELLENCE

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Course content

BILLING LIFECYCLE: PRE-ACTIVATION
- What Is It? 10 xp
  - Quiz
- Introduction: Understanding the Billing Lifecycle 7 xp
  - Quiz
- Quotation: Capturing the Customer Request 7 xp
  - Quiz
- Contract: Making the Agreement Legally Binding 28 xp
  - Quiz
- Sales Order: Turning Agreements into Instructions 10 xp
  - Quiz
- Subscription: Where the Service Goes Live 7 xp
  - Quiz
THE ANATOMY OF BILLING: INVOICES, ADJUSTMENTS, PAYMENTS & STATEMENTS
- Invoices Explained: Structure, Validation, and VAT Compliance 18 xp
  - Quiz
ACCOUNT RECONCILIATION
- Payment Processing & Capturing Refresher - 2026/02/12 09:25 SAST - Recording
- Account Reconciliation Framework and Compliance Standards - 2026/02/18 10:58 SAST - Recording
MUSHE MARKET DISPATCH CO-ORDINATION TRAINING
- 2026/05/13 13:55
CHIDZOKA CAMPAIGN TRAINING
- 2026/05/18 15:54
CPE TROUBLESHOOTING ESSENTIALS
- 2026/05/18 12:00

2026/05/13 13:55

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The video covers the processes involved in supporting Mushe customers, including coordination between dispatch personnel and customers to ensure smooth delivery operations.

CUSTOMER SERVICE EXCELLENCE

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2026/05/13 13:55